About Us

are we?

Admiral Solutions (a Captive BPO) was set up in April 2012 to support the UK car insurance operations of Admiral Group www.admiralgroup.co.uk . The history of Admiral Group is one of growth, profitability and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. The Group now offers home, van and travel insurance as well as personal loans and car finance in the UK, and has operations in Spain, Italy, France, the US, Mexico and Turkey, and has over 6.5 million customers worldwide.

We’re a passionate, profitable and fast-growing financial services company, specialising in providing low cost car insurance. We are one of the UK’s top three car insurers and one of the best companies to work for. We’ve grown from being a small start-up into one of the largest car insurance providers in the UK with over 11000+ employees.

Our culture

We believe our success is built on having such a strong culture. Happy people make happy customers and happy customers make for a successful, thriving company. So, our philosophy is a simple yet effective one: People who like what they do, do it better. We put a lot of effort and investment into making sure that Admiral Solutions is a happy place to work and a place where fun is never frowned upon.

We are proud to have an open and honest culture that wholeheartedly focuses on four key areas: Communication, Equality, Reward and Fun. We also have our Ministry of Fun which organises fun events for everyone throughout the year.

We do

In simple terms, we provide car insurance. We help to limit the risks faced by each and every one of our 5+ million customers. In spite of challenging economic climates, we’ve continued to grow from strength to strength. Our approach has been one driven by innovation, fuelled by the hard work and collective capabilities of our talented workforce. We haven’t rested on our laurels, we’ve identified challenges our customers face and delivered solutions that have kept us ahead of the game.

Admiral Solutions support multiple departments in the UK. Our focus is our customers and we pride ourselves on providing exceptional customer service. The customers we deal with are our current policy holders who already have an insurance policy with us. We are there to help resolve any queries regarding their insurance.